The Tea Room QVB FAQ

How do I make a reservation?

• Bookings can be made online.

• Our reservations team is in the office daily from 9am.

What is the dress code?

• The dress code is smart casual.

Are children allowed?

• Yes, we welcome children.

• Please add them to your booking number and advise if they require a highchair, pram space or regular seat.

• We have children’s menus available from ages 5-12 years old.

Dietary requirements and allergies:

• Please inform us of any dietary requirements/allergies when making your reservation.

• The kitchen requires 24 hours’ notice for allergies/dietary requirements to be accommodated.

• Guests with a combination of a nut and another allergy cannot be catered too, unfortunately.

Are your meats Halal?

• Yes, all our meat suppliers are halal.

• We can provide Halal high tea; Though best practice is used in the preparation of our menu items, there is trace elements present within the kitchen and as such we cannot guarantee that cross-contamination will not occur.

How does the High Tea service work?

• High Tea packages are all the same in relation to food; each guest will receive their own portion of a selection of finger sandwiches, petit fours, savory pastries a scone and a tea/or coffee.

• Food will be shared on a stand with another guest (unless there are allergies or dietary requirements)

• You can upgrade to an alcoholic package for a cost.

• Guests can mix and match the menu offerings; the whole table is not required to order the same package.

• Light tea menu is only available Monday-Friday.

Can we share a High Tea?

• No, each guest aged 5+ is required to order one menu package.

Is BYO available?

• External celebration cakes, pastries or other edible items or alcoholic beverages are not permitted.

• We have a celebration plate available $9 per plate. This features a ‘Vanilla Sponge Cake with Berries’ with a candle and a ‘Happy Birthday’ or a ‘Congratulations’ dark chocolate plaque.

• You can add this at the time of booking.

What can we do for celebrations & decorations?

• As your booking will take place alongside other patrons; speeches, presentations or games are not permitted.

• We do not permit any balloons or confetti in the venue – decorations such as a small floral centrepiece will be permitted.

• You are not permitted to have professional photographers as part of your booking.

Do you sell gift vouchers?

• Yes, we do you can refer to our online store.

Do you accept red balloon vouchers?

• Red Balloon vouchers are accepted daily.

• Red Balloon vouchers must be redeemed prior to arrival, we cannot accept a voucher at the venue if it has not been redeemed.

Parking & Directions

• The Tea Room QVB is located on the Northern End (Market Street) of the Queen Victoria Building. Please take the lift to Level 3 which will open into our foyer.

• The QVB ‘Wilson Car Park’ entrance is located via York Street. We are not affiliated with them and do not validate parking.

Can I get to The Tea Room QVB via public transport

• Town Hall station is below the QVB.

• There are many bus options that arrive to The QVB.

Disabled Guests:

We have ambulant facilities such as:

• A portable ramp to enter the dining room; alternatively, there are 2 small steps with a handrail to enter the dining room.

• An Ambulant/Family bathroom located just off the dining room – please ask the staff on the day for assistance.

• Within the Queen Victoria Building – Wheelchair accessible toilets are located on the Lower Ground Floor near the security office as well as on Level 1 Druitt St end of the building. An ambulant toilet is also located on Level 1 Market St end of the building.

Do you take group bookings?

Yes, Monday – Friday we can host up to 60 guests.

Saturday-Sundays a maximum of 12 guests (we do not split groups). 

The light tea menu is not available to groups of 10+.

• All Group Bookings must complete the following:

  – A group booking form and pay a $200 deposit within 48 hours of making the reservation.

  – Final numbers and full payment is required 5 days prior to booking. We are unable to offer a refund for any confirmed persons that do not attend on the day.

• You can either send an enquiry to qvbinfo@thetearoom.com.au or call (02) 9283 7279 extension 1.

Can I host private events at The Tea Room QVB?

• Yes, please visit our ‘Private Events’ page.

What credit cards are accepted?

• We accept major credit cards: MasterCard, Visa and American Express.

• All card transactions incur surcharges.

If you require any further information, you can contact us:

• Email: qvbinfo@thetearoom.com.au

• Phone: (02) 9283 7279, extension 1.

• Available from 9am daily.